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Century Venues Pty Ltd trading as Century Box Office, acting within the capacities of venue, promotor, and artist representation, ensures that all ticketing practices comply with the Live Performance Australia (LPA) Ticketing Code of Practice.  To read the LPA Ticketing Code of Practice – Consumer Code CLICK HERE

Please read the below Terms and Conditions carefully before purchasing a ticket, as the finalisation of purchase constitutes an agreement between Century Box Office and ticketholder.  

Changes to Terms and Conditions

The Terms and Conditions may be changed at any moment by Century via a notice on their website. Any changes will only apply to ticket purchases made after these updates have been made. 

External Promotor Conditions 

In the case that the ticket purchased is for an external promotor’s event, there may be additional Terms and Conditions, explicitly stated on the event page on the relevant Century Venue website. 

Refunds, Exchanges and Replacements 

The ticket cannot be returned or refunded after purchase except for reason stated within the LPA Code of Practice for Event Ticketing, or for reasons given below, given Century box Office’s discretion.  

  • A refund may be offered if an event is cancelled, rescheduled or significantly relocated. In the case of a rescheduling or relocationan exchange will also be offered. Proof of purchase may be required for any refund or exchange. Unless required under Australian Consumer Law, no compensation can be offered towards additional losses incurred in the event of a cancellation or change in event details.   
  • If the ticket purchaser is victim to a change of circumstances precluding them from the event, they may be eligible for a refund. These reasons all require the relevant documentation and include extreme cases of; illness or injury, personal or family tragedy/emergency, transport failure, and act of God 

Changes to Programming 

The right is reserved to add, withdraw or substitute artists, vary ticket prices, and/or vary advertised programming, seating arrangements and audience capacity. 

Conditions of entry 

Each venue may have specific Term and Conditions regarding entry. Please check the specific Century Venue’s website of your event to read these rules. Purchasing a ticket is an agreement with these venue specific rules.

Entry may be denied or eviction incurred due to any breaches in these Terms and Conditions, intoxication due to alcohol or illicit substances, anti-social behaviour, inappropriate clothing, or any other actions that may negatively affect the event, along with other patrons safety and enjoyment 

Upon late arrival, entry may be denied, or delayed until a suitable point of the event.  

Unless explicitly stated otherwise, making video or audio recordings of the event is not allowed, and may result in the eviction of the ticket holder. 

Searches may be made on patrons and their belongings upon entry to the venue.  


Concession Tickets

In the case an event offers concession tickets, eligible purchasers are required to present valid proof of age upon request. The venue reserves the right to define what is valid proof of age documentation. 

Box Office Error 

In the case that the information provided by Century regarding an event is incorrect, or the details change after ticket purchase has been made, effort will be made to contact the ticket purchaser. In the case of a serious change or promoter request, tickets may be cancelled, in which case a refund will be issued and the ticket holder notified.  

Customer Error 

All patrons are strongly encouraged to carefully check all details of their purchase before finalization, including but not limited to customer name and contact, number of tickets within the order, and event location, date, and time. If an error is made, the action taken is up to the discretion of Century Box Office, or the event promotor. In the case of an error, please contact Century Box Office on 02 9550 3666 or 

Century Privacy Policy 

All information in regards to Century’s Privacy Policy can be found here: 

Century Venue Websites

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