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Sunday 15 March, 2020 

Century takes pride in connecting fans to local and touring performing artists creating memorable experiences.  However, due to the recent Federal and State Government announcement on Friday 13th March 2020, we are postponing or cancelling a number of events in our venues.

As the announcement  did not so far as provide a time frame for these recommendations to end, we will continue to work closely with Artists and Presenters on an show by show basis and will continue to contact patrons directly and updating our website as events cancel or postpone

We encourage everyone to stay safe and ask for your continued support of the live performance industry in Australia as we work through this together.

To find out more about the Precautionary Measures our venues are taking please click here

FAQs

Which venues are closed? 
The Enmore Theatre, Metro Theatre and Factory Theatres will be rescheduling or cancelling all events from Monday 16th March until Tuesday 31st March 2020.  

When will the venues be reopening? 
As of yet, we do not have a set re-opening date. We are working closely with artists and presenters on a show-by-show basis for all shows taking place after 31st March, and will keep ticket holders updated with any changes. 

What measures are you taking to ensure the safety of patrons attending events at your venues?
The health and safety of our visitors, performers, clients and staff is always our greatest priority.  Century Venues is actively monitoring the novel coronavirus and in response have taken enhanced precautionary measures to protect our visitors, performers, clients and staff. To find out more about the Precautionary Measures our venues are taking please click here.

How can I find out if my event is cancelled or rescheduled?
All ticket holders will be contacted by Ticketek and the venue if an event is rescheduled or cancelled. We will also be updating event pages on our websites as changes are announced. Please keep an eye on your emails, as well as the venue websites for event-specific information. 
www.enmoretheatre.com.au 
www.metrotheatre.com.au
www.factorytheatre.com.au 

Can I receive a refund for a show that has not yet rescheduled or cancelled? 
Standard Terms and Conditions of Sale apply to all events that are not rescheduled or cancelled, and refunds may not be issued. These terms can be found here

I live in a country that has now imposed a travel ban, and am no longer travelling to Australia. Am I able to secure a refund for the event I was attending? 
In the instance that an event is rescheduled or cancelled, valid ticket holders will be eligible for a full refund. If the event is going ahead, the Standard Terms and Conditions of Sale apply, and refunds may not be issued. These terms can be found here

I am in self-isolation after travelling and am no longer able to attend an event. Am I able to obtain a refund for an event? 
In the instance that an event is rescheduled or cancelled, valid ticket holders will be eligible for a full refund. If the event is going ahead, the Standard Terms and Conditions of Sale apply and refunds may not be issued. These terms can be found here

I feel uncomfortable attending an event that is scheduled to go ahead. Am I able to obtain a refund? 
If the event you have tickets for is going ahead, the Standard Terms and Conditions of Sale apply and refunds may not be issued. These terms can be found here
In the instance that an event is rescheduled or cancelled, valid ticket holders will be eligible for a full refund. 

What are accepted reasons for refund requests?
In the instance that an event is rescheduled or cancelled, valid ticket holders will be eligible for a full refund. 
All other refund requests will be assessed on a case-by-case basis and approved by the events promoter. If the event you have tickets for is going ahead, the Standard Terms and Conditions of Sale apply and refunds may not be issued. These terms can be found here

When will we know new event dates for rescheduled shows?
We are working closely with artists and presenters on a show-by-show basis for all rescheduled shows, to secure new tour dates. As these are announced, you will be notified via email of the update, and we will update our venue websites accordingly.
Please keep an eye on your emails, as well as the venue websites for event-specific information.
www.enmoretheatre.com.au
www.metrotheatre.com.au
www.factorytheatre.com.au

Are our tickets still valid for the new show dates?
All original tickets purchased through Ticketek will be valid for the new rescheduled show dates.

If we cannot attend the new show date will we receive a refund?
Yes. In the instance that an event is rescheduled or cancelled, all valid ticket holders will be eligible for a full refund.

If I need a refund for a rescheduled show, and can’t wait for the new dates to be announced, am I able to secure one now?
If you are requesting a refund for a rescheduled show, please contact our Box Office email: [email protected]
Please include your Transaction Number (Ticketek), Confirmation Number (Seat Advisor), and email used in your Ticketek or Seat Advisor account.

I have tickets to a show in the next 3 months, but it has not been cancelled or rescheduled. How do I know if this event will be cancelled?
All ticket holders will be contacted by Ticketek and the venue if an event is rescheduled or cancelled. We will also be updating event pages on our websites as changes are announced. Please keep an eye on your emails, as well as the venue websites for event-specific information.
www.enmoretheatre.com.au
www.metrotheatre.com.au
www.factorytheatre.com.au

How can I request a refund?
In the instance that an event is cancelled, all valid ticket holders will receive a full refund. You do not need to contact us to receive this refund.

If you are requesting a refund for a rescheduled show, please contact our Box Office email: [email protected]
Please include your Transaction Number (Ticketek), Confirmation Number (Seat Advisor), and email used in your Ticketek or Seat Advisor account.

How will I know if a show I have tickets for is cancelled?
All ticket holders will be contacted by Ticketek and the venue if an event is rescheduled or cancelled. We will also be updating event pages on our websites as changes are announced. Please keep an eye on your emails, as well as the venue websites for event-specific information.
www.enmoretheatre.com.au
www.metrotheatre.com.au
www.factorytheatre.com.au

How long will it take to receive a refund for a cancelled show?
We will be processing refunds for cancelled shows as a priority. However, please be aware that due to the sheer volume of rescheduled events and cancellations across our group of venues, this process may take longer than usual. We thank you in advance for your support and patience as we work through this period together.

Will you refund tickets that are purchased through third party resale websites?
Refunds will only be processed through the official ticketing partner of the venue (listed below), and to the original ticket holder. We are unable to process any refunds for resold tickets. Please contact the third party site you used, or individual, to purchase your tickets.
Enmore Theatre – Ticketek
Metro Theatre – Ticketek
Metro Lair – Seat Advisor
Factory Theatre – Ticketek & Seat Advisor

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